Farbound Travels

Welcome to Farbound Travels LLP (“Farbound”, “we”, “us”, or “our”).

This Privacy Policy explains what information we collect on www.farboundtravels.com (the “Site”), how we use it, and the choices you have.

By using the Site, you agree to this Policy.

1. Who We Are & How to Contact Us

Legal Entity: Farbound Travels LLP

Email for privacy requests: admin@farboundtravels.com

Contact form: https://www.farboundtravels.com/contact-us

We aim to respond to all privacy-related requests within 30 days. Verification may be required.

2. Scope of This Policy

This Policy covers personal information collected through:

The Site (www.farboundtravels.com)
Enquiry and contact forms
Accounts created by Advisors and Travellers
Our Zoho-based chat assistant
Analytics and cookies used on the Site

This Policy does not cover third‑party websites we do not control.

3. Information We Collect

A. Information You Provide to Us

We may collect the following types of information:

Trip Enquiry Forms

Name, phone number, email, adults, infants (under 2 years), preferred travel date, preferred hotel category, notes, and optional pre‑/post‑trip extension preferences.

Travel Agent Enquiries

Advisor name, advisor email, advisor phone, agency name, client name (optional), partnership preference, advisor notes (optional).

Account Creation (Advisors & Travellers)

Name, email, phone, password, agency name (for advisors), and tax ID (if provided).

These accounts are stored in our admin panel and Zoho CRM.

Newsletter Signup

Email address (only if you opt in).

Contact & Support

Any information included in your messages to us.

We do not collect sensitive information such as passport details or medical information via the Site.

B. Information Collected Automatically

When you visit the Site, we and our service providers may collect:

Device and browser details
IP address and approximate location (based on IP)
Pages viewed and time spent
Clicks, scroll depth, and interactions
Referring URLs and UTM parameters
Cookie identifiers

We use tools such as Microsoft Clarity, Google Analytics 4, and Zoho scripts.

C. Information from Third Parties

We may receive information from:

Zoho CRM and Zoho tools
Razorpay when you complete a payment link
Analytics tools to understand performance

4. How We Use Your Information

We use your information to:

Respond to your enquiries
Build custom itineraries and quotes
Provide, maintain, and improve the Site
Personalise content and experiences
Perform analytics and measure performance
Communicate important updates
Provide customer support
Ensure security and comply with legal obligations

We do not use automated decision-making that produces legal or significant effects.

5. Legal Bases (EU/UK Visitors)

Where GDPR/UK GDPR applies, we rely on:

Consent (e.g., certain cookies, newsletters)
Contract (responding to your requests or providing services)
Legitimate interests (analytics, improvement, security)
Legal obligation (compliance with law)

6. Cookies & Similar Technologies

We use cookies and similar technologies for:

Site functionality
Preference management
Analytics and performance

A Zoho cookie banner is active and provides explicit consent options for EU/UK visitors. You may withdraw consent at any time through the banner or your browser settings.

7. Analytics & Session Insights

Microsoft Clarity helps us understand user interactions (clicks, scrolls, layout performance).
Google Analytics 4 helps us measure traffic and usage trends.

You may control these through the Zoho cookie banner or browser settings.

8. Chat & CRM

Our on‑site chat system is built on Zoho.

Enquiry and account data may be processed and stored in Zoho CRM and our internal admin panel.

9. Payments (Razorpay Payment Links)

We encourage payments via bank-transfer directly to farbounds bank account.

Alternatively - for online non bank transfer payments we accept payments through Razorpay payment links, generated manually for private trips.

Razorpay may collect:

Name
Email
Phone number
Billing address
Payment details

Razorpay processes this data under its own privacy policy.

10. Sharing Your Information

We do not sell personal information.

We may share information with:

AWS (hosting and storage)
Zoho (CRM, chat, cookie banner, forms)
Microsoft Clarity (analytics)
Google Analytics 4
Razorpay (payment processing)
Professional advisers and authorities where required by law

All third parties are required to protect your information and use it only for the services they provide.

11. International Transfers

Your information may be transferred or stored in countries outside your own.

Where required, we implement safeguards such as Standard Contractual Clauses.

12. Data Retention

We retain personal information only as long as necessary to:

Provide services (including handling enquiries and accounts)
Communicate with you
Comply with legal obligations
Resolve disputes and ensure security

Examples:

Enquiry data: kept for service and follow-up purposes
Account data: kept while accounts remain active
Newsletter data: retained until you unsubscribe
Analytics: retained according to tool settings

13. Security

We implement measures such as:

Full HTTPS encryption
AWS hosting and storage security
Zoho CRM security controls
Access controls and encrypted communications

No system is completely secure.

14. Your Rights & Choices

A. Global

Unsubscribe from marketing emails
Manage cookie preferences

B. EU/UK GDPR

You may request access, correction, deletion, restriction, portability, or withdrawal of consent.

You may also lodge a complaint with your data protection authority.

C. India DPDP Act (2023)

You may request access, correction, deletion, or raise grievances via admin@farboundtravels.com.

D. California (CPRA/CCPA)

We do not “sell” or “share” personal information.

You may request access or deletion of your information.

To exercise any rights:

Email admin@farboundtravels.com or use the contact form.

15. Children’s Privacy

We do not knowingly collect personal information from children under 16.

16. Do Not Track

We currently do not respond to Do Not Track (DNT) signals due to the absence of a universal standard.

17. Third-Party Links

Our Site may contain links to third‑party websites. Their privacy practices are governed by their own policies.

18. Changes to This Policy

We may update this Policy occasionally. The updated version will be posted with a new “Last updated” date.

19. Contact

For questions or privacy-related requests:

Email: admin@farboundtravels.com